If you haven't found an answer to your query our Client Concierge team are here to help.

Please note: 
We're currently experiencing issues with our customer service inbox and may be delayed in responding. Thank you for your patience as we work to resolve this.

Return Portal

Nadine Merabi Site

Nadine Merabi EU

<p>If your courier has marked your parcel as delivered but you have not received it, please get in touch with our Client Care Team via <a href="mailto:hello@nadinemerabi.com" id="isPasted">helloEU@nadinemerabi.com</a> within <strong>48 hours&#xA0;</strong>of receiving your delivery notification.&#xA0;</p>

If your courier has marked your parcel as delivered but you have not received it, please get in touch with our Client Care Team via helloEU@nadinemerabi.com within 48 hours of receiving your delivery notification.

Not received your delivery?

Delivery & Tracking

How much is shipping within the EU?

How long does it take to deliver within the EU?

How will I know my order has been dispatched?

How do I track my delivery?

Do I need to pay duties and taxes?

How do I arrange a return?

Can I request an exchange?

Do I need to pay for my return?

You've received my MERABI back, how long until I receive my refund?

How do I track my return to you?

What should I do if the return portal is not working?

Returns

How can I place an order?

Can I amend or cancel an item from my order?

How do I pay for my order?

Do you offer any buy now, pay later options?

Can I add items to my order once it has been placed?

Placing your Order

I'm unsure about my size

How do I know if the length of my MERABI is right for me?

Not sure on which size to order, ordering two sizes and returning?

Sizing Help

How do I clean my MERABI?

How do I best care for my MERABI?

My MERABI doesn't quite fit right, what should I do?

Product Care

How will I receive my MERABI gift card?

Can I create a gift card with a custom value?

Can I get a refund for my gift card?

How long are gift cards valid for?

Gift Cards

What are your business hours?

Where are you based?

Do you have a physical store I can visit?

Our Business

Further Support

Not received your delivery?Updated 4 months ago