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Return Portal

Nadine Merabi Site

Nadine Merabi EU

<p>If your courier has marked your parcel as delivered but you have not received it, please get in touch with our Client Care Team via helloEU@nadinemerabi.com within <strong>48 hours&#xA0;</strong>of receiving your delivery notification.&#xA0;</p>

If your courier has marked your parcel as delivered but you have not received it, please get in touch with our Client Care Team via helloEU@nadinemerabi.com within 48 hours of receiving your delivery notification.

Not received your delivery?

Delivery & Tracking

How much is shipping within the EU?

How long does it take to deliver within the EU?

How will I know my order has been dispatched?

How do I track my delivery?

Do I need to pay duties and taxes?

How do I arrange a return?

Can I request an exchange?

Do I need to pay for my return?

You've received my MERABI back, how long until I receive my refund?

How do I track my return to you?

What should I do if the return portal is not working?

Returns

How can I place an order?

Can I amend or cancel an item from my order?

How do I pay for my order?

Do you offer any buy now, pay later options?

Can I add items to my order once it has been placed?

Placing your Order

I'm unsure about my size

How do I know if the length of my MERABI is right for me?

Not sure on which size to order, ordering two sizes and returning?

Sizing Help

How do I clean my MERABI?

How do I best care for my MERABI?

My MERABI doesn't quite fit right, what should I do?

Product Care

How will I receive my MERABI gift card?

Can I create a gift card with a custom value?

Can I get a refund for my gift card?

How long are gift cards valid for?

Gift Cards

What are your business hours?

Where are you based?

Do you have a physical store I can visit?

Our Business

Further Support

Not received your delivery?Updated a month ago