If you haven't found an answer to your query our Client Concierge team are here to help.

Nadine Merabi Site

Return Portal

Nadine Merabi EU

<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Libre Franklin&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes, please get in touch via hello@nadinemerabi.com</span><span style="color: rgb(0, 0, 0); font-family: &quot;Libre Franklin&quot;, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and our Client Concierge Team can assist you with a custom order.</span></p>

Yes, please get in touch via hello@nadinemerabi.com and our Client Concierge Team can assist you with a custom order.

Can I create a gift card with a custom value?

Gift Cards

How much is shipping within the EU?

How long does it take to deliver within the EU?

How will I know my order has been dispatched?

How do I track my delivery?

Not received your delivery?

Do I need to pay duties and taxes?

Delivery & Tracking

How do I arrange a return?

Can I request an exchange?

Do I need to pay for my return?

You've received my MERABI back, how long until I receive my refund?

How do I track my return to you?

What should I do if the return portal is not working?

Returns

How can I place an order?

Can I amend or cancel an item from my order?

How do I pay for my order?

Do you offer any buy now, pay later options?

Can I add items to my order once it has been placed?

Placing your Order

I'm unsure about my size

How do I know if the length of my MERABI is right for me?

Not sure on which size to order, ordering two sizes and returning?

Sizing Help

How do I clean my MERABI?

How do I best care for my MERABI?

My MERABI doesn't quite fit right, what should I do?

Product Care

How will I receive my MERABI gift card?

Can I get a refund for my gift card?

How long are gift cards valid for?

What are your business hours?

Where are you based?

Do you have a physical store I can visit?

Our Business

Further Support

Can I create a gift card with a custom value?Updated 2 years ago